- Patient Health Advice
- Patient Confidentiality
- Accessible Information
- Patient Resources
- Local Pharmacy
- Local NHS Services
- GP Net Earnings
- Non-NHS Work Fees
- Zero Tolerance
Patient Health Advice
The practice is regularly approached by patients seeking information regarding the following common ailments and medications. Please select the medical condition in order to producee an advice leaflet.
Please refer to local pharmacy tab for more information.
Coughs & Colds
Paracetamol & Ibuprofen
Pharmacy First Scheme
The practice runs a Pharmacy First Scheme. This allows patients to recieve medication for certain minor ailments without having to see the doctor. The GP/nurse will be able to advise you appropriately.
Palfrey Health Centre Patient Participation Group (PPG)
The Patient Participation Group is up and running with over 10 members in the group. The PPG will meet periodically to discuss ways on how the practice can make the patient experience better. We have also successfully elected a Chairperson and Secretary who will support the running of the group.
The practice and PPG will endeavor to recruit a membership that is representative of it patient population demographics.
We are committed to working in partnership with our patients to provide the best possible care. It’s really important to us that you get involved and give active feedback to develop our services that are responsive and relevant to patients needs.
The PPG will utilize the current suggestion box in the reception area. This can be used anonymously if you wish to make suggestions (we cannot have medical advice requests).
Friends and Family Test (FFT)
Patients can also give feedback on the service recived from Palfrey Health Centre by completing a FFT card when you next visit the practice; or alternatively completing the FFT questions on the Patient Arrival System when prompted. Both the Patient Arrival System and FFT cards are located at the reception desk.
Please do watch out for updates on the website or the patient notice boards relating to work being undertaken by the group on behalf of the patient population.
The group plan to produce a newsletter which will be available in reception in the near future.
We have also discussed the GP patient survey which will be available to fill in on an annual basis during the periods of August – October (we continually monitor patient feedback and would appreciate our patients taking the time to fill in a short survey when they visit to see the GP).
Palfrey Health Centre is a Research Active Practice.
We are always looking for ways to improve your care and where possible, get access to new and novel treatments.
We partner with NHS Research (NIHR) to help gather the information that helps save lives.
If you could be suitable for a study, we may get in touch to let you know.
If you rather we didn't contcat you, you can always tell one of the Team, and we'll update your records.
Together we can improve the lives of people with diabetes, cancer, dementia.
Palfrey Health Centre is certified Research Ready by the Royal College of General Practitioners
Why take part in research
EMIS Data Processing Changes
Third party processors
In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition, the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:
· Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.
· Delivery services (for example if we were to arrange for delivery of any medicines to you).
· Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).
Further details regarding specific third-party processors can be supplied on request.
National data opt-out service
GMS / PMS Contractual Requirements
We respect your right to privacy and keep all your health information confidential and secure.
It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please call or write to our practice manager.
Accessible Information Standard
The Accessible Information Standard aims to ensure that disabled people have access to information they can understand and the communication support they may need. The Standard applies to service providers across the NHS and adult social care system, including GP practices.
Patient information accessible information standard
Click the following links to produce leaflets for each of the following.
Living with Dementia patient information leaflet & local support services
The Health of Black and Ethinic Minorities
Diabetes and Me
Valporate Patient Guide 2016
Why gelatine is used in vaccines
App to replace Maternity Notes
Maternity Notes Portal
Prescribing medicines for certain conditions has changed. You may no longer be able to recieve some medicines on prescription and may have to buy these from a pharmacy or supermarket in your local community (Walsall CCG).
Changes to prescribing of over the counter medicines for minor ailments.
Other local NHS Services
As well as our Practice services, there are many other local NHS services you can contact for health advice, information or treatment.
Your local pharmacist will be able to give you free health advice on minor ailments – you don’t usually need an appointment.
Walsall NHS Walk-in Centre
You can see an experienced nurse for treatment of minor injuries and illnesses at Walsall NHS Walk-in Centre. They are based on the site of Manor Hospital with access through Wilbraham Road. Opening hours are 07:00 to 00:00 Mon to Sun.
Accident and emergency/999
Accident & Emergency departments are open 24 hours a day and can assess serious injuries and provide emergency treatment.
For all weekday evenings (after 6.30pm) and on weekends, if you require urgent medical advice that cannot wait until normal surgery hours, dial the NHS 111 service. Calls to the NHS 111 service are free from landlines and mobiles. If you do have a life threatening medical emergency, dial 999.
You can call NHS 111 on 111.
Domestic Violence and Abuse
The staff in your practice are trained about domestic abuse and specialist workers are available to support you. Your practice is an ‘IRIS’ practice. You can talk to doctors, nurses and other staff working here if you are being hurt or controlled by your current or ex-partner, are afraid of someone at home or a member of your family. You can also contact IRIS Team Walsall directly and ask to speak to your IRIS Advocate Educator on 01922 649569 or email firstname.lastname@example.org
Further information on your local IRIS service provider can be found at https://blackcountrywomensaid.co.uk/iris-working-with-gps-to-combat-domestic-abuse/
Eye Care Scheme also known as MECS (Minor Eye Conditions Service).
Access urgent advice and support from your local optometrists rather than visiting your GP or A&E. Optometrists must be accredited to assess the patient's condition and help advise on the best treatment avilable.
For more information on this service and to see which local optometrists are taking part, please visit www.eyecarewm.co.uk/walsall.
The local Family Planning Clinic is the Hatherton Centre which is located in Walsall Town Centre. They provide specialist family planning services.
Addaction runs the Drugs Helpline 01922 646262. They are based on Stafford Street, Walsall.
To find out more information about Addaction visit, www.addaction.org.uk/
SureStart Palfrey and SureStart Plus provide help and support for families with young children. Call them on 01922 642382 to find out about all the services they offer.
To find out more about SureStart Palfrey visit http://www.surestartpalfrey.co.uk/
Female Genital Mutilation (FGM)
What is FGM?
Female Genital Mutilation (FGM) is a procedure where the female genital organs are deliberately cut or injured, but where there is no medical reason for this to be done. It is very painful and dangerous and can seriously harm women and girls’ health. Some girls die from blood loss or infection as a direct result of the procedure. Women who have had FGM may have mental health conditions as a result, and are likely to have difficulty in giving birth.
FGM can be carried out on girls of all ages but may be more common between the ages of 5 and 10. It can be known as female circumcision, cutting or by other terms such as sunna, gudniin, halalays, tahur, megrez and khitan among other names.
FGM causes serious harm to girls and women, including:
- constant pain
- repeated infections which can lead to infertility
- bleeding, cysts and abscesses
- problems passing urine or incontinence
- depressionshbacks, self-harm
- labour/childbirth problems which can lead to death
FGM is illegal. It is child abuse and must never be carried out either here or abroad. It is also illegal to arrange for your child to be taken abroad for the procedure or help someone to carry out FGM in any way. Anyone found guilty of this faces up to 14 years in prison and may also be made to pane.
What help can you get?
If you have had FGM, you can get help and support from your GP or other healthcare professionals. If you are concerned about any girl who may be at risk of FGM, tell a health professional or phone the NSPCC helpline 0800 028 3550, 24hrs a day. If you are worried that you may be pressured by your family or community to have FGM performed on your daughter, ask your GP, health visitor or other healthcare professionals for help.
What is a carer?
A carer is an unpaid or paid member of a person's family who helps them with activities of daily living. Carers are mostly used in situations related to old age, disability, a mental disorder or a disease.
Typical duties of a carer might include
- taking care of someone who has a disability, illness, mental health condition, or drug or alcohol problem.
- managing medications or talking to doctors and nurses on someone's behalf
- helping to bathe or dress someone
- or taking care of household chores, meals, or bills for someone who cannot do these things alone.
What is a young carer?
A young carer is someone aged 18 or under who helps to look after a relative who has a disability, illness, mental health condition, or drug or alcohol problem. Someone who does jobs around the home such as cooking, cleaning or helping someone get dressed or move around.
The difference between a young carer and other young people is that a young carer is responsible for the care of a member of their family in a way other young people are not.
If you are a carer, please let us know by contacting the reception team or by completing and returning the form attached.
Palfrey Health Centre Carer's Form
Walsall Carer's Centre Support
For more information, visit www.walsallcarers.org.
Vaccines given to babies under 1:
Vaccines given to children aged 1 to 15:
Travel Vaccines (Please note that the practice offers only some of these vaccines)
Palfrey Health Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. You can speak to the practice manager or write to us.
We aim to address concerns promptly and in the majority of cases concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish you can write to the complaints team at NHS England:
PO Box 16738
The Complaints Team also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems. They can also help if you have queries about the care you receive.
To speak to a PALS representative, ring 0300 311 2233.
Publication of GP Net Earnings
Fees for Non-NHS Work
If you request work not covered for by the NHS such as medical reports for insurance companies, the practice may take this request on but as it is a private service, you will incur a charge upon completion of the request.
Please click the link below to download the latest fees for Non-NHS work at Palfrey Health Centre.
Fees for non-NHS work at Palfrey Health Centre
We strongly support the NHS policy on zero tolerance.
Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, phyisically or ina threatening manner, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.